Frequently asked questions
Frequently Asked Questions
Everything you need to know about ordering from Unnew.co.za, delivery options, courier lockers, payments, returns and collectible toy cars in South Africa.
🚚 Courier & Locker Guide
We use trusted South African courier services to deliver your collectibles safely across the country. You can choose home delivery or collect your parcel from a secure courier locker near you.
Courier lockers are available 24/7 at selected locations across South Africa including malls, petrol stations and shopping centres.
Find your nearest locker here:
Locker deliveries are fast, secure and convenient for collectors who are not always home during delivery hours.
📦 What products does Unnew.co.za sell?
Unnew.co.za specialises in die-cast model cars, Hot Wheels, Matchbox, Maisto, Burago collectibles and toy collector products in South Africa.
🚛 How long does delivery take?
Most orders are delivered within 2–5 business days depending on your location in South Africa. Major cities may receive parcels faster.
📍 Can I collect my parcel from a locker?
Yes. You can select a courier locker during delivery if available in your area. Once your parcel arrives, you will receive a PIN or QR code to collect your package securely.
🔍 How do I track my order?
Once your order ships, you will receive a tracking number by email or SMS. You can track your parcel online through the courier website.
💳 What payment methods are accepted?
We accept secure online payments including debit cards, credit cards, EFT and selected payment gateways available during checkout.
🎁 Are the die-cast models new?
Yes. Unless clearly stated otherwise, all products sold on Unnew.co.za are brand new and packaged.
📦 What happens if my parcel is damaged?
Please contact us within 48 hours of receiving your parcel with photos of the packaging and product so we can assist you quickly.
🔄 Do you accept returns?
Returns are accepted according to South African consumer protection laws. Items must be unused and returned in original packaging where applicable.
🔥 Do collectible items sell out quickly?
Yes. Limited-edition die-cast models and collector items may sell out quickly due to demand from collectors across South Africa.
📧 How do I contact Unnew.co.za?
You can contact us through our contact page or email us directly for support, order updates or product enquiries.
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